Terms of Service
Effective Date: August 27, 2025
1. Introduction.
This Terms of Service ("Terms of Service" or "Terms") is a contract entered into by and between You ("you" or "your") and AIGlowTrack LLC ("AIGlowTrack," "we", "our", or "us") and our affiliates to the extent expressly stated in this agreement or a related Business Associate Agreement.
These Terms govern your access to and use of https://www.aiglowtrack.com (our "Website"), our AIGlowTrack mobile application (our "App"), our AI Skin Analysis Feature (as defined below), and any related software, application, content, functionality, and services (collectively, the "Services") offered by AIGlowTrack, whether as a guest or registered user ("User"). Users include: (i) individual consumers who self-register on the Services for personal aesthetic tracking, and (ii) individuals who use the Services in connection with seeking or receiving medical care from a licensed medical professional ("Healthcare Provider(s)").
This agreement is supplemented by and incorporates the following documents by reference, each of which forms an integral part of our Terms of Service:
- Privacy Notice. Our Privacy Notice describes how we collect, use, and disclose your personal information. Available at https://www.aiglowtrack.com/privacy.
- Provider Terms of Service. The Provider Terms of Service governs the use of our Services by Healthcare Providers.
Please read this Terms of Service carefully before you start to use or access our Services. This agreement is an electronic contract that sets out legally binding terms. You must accept the Terms to use the Services. By using the Services, including accessing the App or Website, you agree to be bound by these Terms. If you do not accept and agree to be bound by all of the terms within this Terms of Service or you do not meet or comply with its provisions, do not use our Services.
2. The Services.
Users can access various features of the Services through the App or Website, including the Kesty AI (patent-pending) image processing feature to help Users track and understand skin changes ("AI Skin Analysis Feature"), a treatment tracking database where Users may record and share treatments and outcomes, and a Healthcare Provider search resource that enables Users to find Healthcare Providers.
If you are a User accessing the Services directly, please note that any health information you submit to the Services is not subject to the protections of the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), because AIGlowTrack is not a "Covered Entity" or "Business Associate" (as those terms are defined under HIPAA) in that context. If you are using the Services as part of a relationship with a Healthcare Provider, and you are submitting health information on behalf of or at the direction of that Healthcare Provider, AIGlowTrack may act as the provider's Business Associate. In such cases, AIGlowTrack will take all necessary steps to comply with HIPAA, which include, but are not limited to, entering into a Business Associate Agreement with the relevant Healthcare Provider.
3. Eligibility.
The Services are intended for users 18 and older. By accessing or using the Services, you represent and warrant that you are at least eighteen (18) years old, or the age of majority in your jurisdiction, and that you possess the legal right and ability to enter into this Terms of Service and are not barred from using the Services under applicable law.
4. HEALTH DISCLAIMER
5. Changes to Terms of Service.
We may revise and update these Terms of Service from time to time in our sole discretion by posting a revised version on the Website. All changes are effective immediately when we post them. AIGlowTrack may provide reasonable notice of any material changes, determined at our sole discretion, by e-mailing our registered users. Any revisions to the Terms of Service will take effect on the noted Effective Date, located at the top of these Terms. You understand that your continued use of the Services following the Effective Date, means that you accept and agree to be bound by these Terms of Service. If you do not accept the Terms of Service in its entirety, you must not access or use the Services after the Effective Date.
6. User Accounts.
We offer the ability for Users to register for an Account ("Account") on the Services. Account registration for Healthcare Providers is subject to the Provider Terms of Service. Registered Users will be able to access the full array of features found on our platform. In order to register an Account, you will be asked to provide registration information, including your username and email address, when signing up for an Account. To delete your Account, access the Account settings or contact support@aiglowtrack.com.
Your registration and use of an Account are also governed by our Privacy Notice, as applicable. Please see our Privacy Notice to learn more about the information we collect and how we use it.
You are responsible for maintaining the security and confidentiality of your Account information, including your password. You agree that you are solely responsible for any and all losses incurred by us or any other user or visitor to the Services due to someone else using your Account as a result of your failing to keep your Account information secure and confidential. You acknowledge that AIGlowTrack is not responsible for third-party access to your Account information or personal information that results from voluntary distribution or theft or misappropriation of your username or password or personal information. It is a condition of your use of the Services that all the information you provide on your Account will be correct, current, and complete.
7. User Content.
You may be able to communicate with other Users, provide public feedback or ratings, upload facial photographs, health and treatment data uploaded to the Services ("Aesthetic Information") and otherwise post or upload content (collectively with Aesthetic Information, the "User Content") on or in connection with the Services. Please ensure your conduct and communications, including your User Content are accurate and respectful of others. User Content may be visible to all users on AIGlowTrack as well as members of the public. By providing any User Content on AIGlowTrack, or anywhere else on the internet you grant us and our affiliates, service providers, licensees, successors, and assigns an irrevocable, non-exclusive, royalty free, fully paid-up, perpetual, worldwide right and license to use, copy, store, perform, display, reproduce, record, play, adapt, modify and distribute your User Content. In accordance with Section 7.5, your User Content may be used for training our AI Skin Analysis Feature.
You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party. You hereby represent and warrant that your User Content does not violate our Terms of Service and you are liable for any damages arising from a violation of the Terms of Service. Notwithstanding any other agreement you may have with AIGlowTrack, your User Content is not confidential information and will not be treated as such by AIGlowTrack. You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by AIGlowTrack. AIGlowTrack is not obligated to backup any User Content, and your User Content may not always be accessible. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.
User Content is subject to your rights under applicable law (for example, laws regarding personal data protection to the extent any User Content contains personal information as defined by those laws) and is for the limited purpose of operating, developing, providing, and improving the Services and researching and developing new ones. To ensure a safe and healthy environment, we have the right to:
- Remove or refuse to post any User Content for any or no reason in our sole discretion.
- Take any action with respect to any User Content that we deem necessary or appropriate in our sole discretion, including if we believe that such User Content violates these Terms.
- Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
- Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
- Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, for any violation of these Terms.
Because we cannot control what Users may post or upload, we are not responsible or liable to you or any third party for any User Content posted by you or any users on the Services. Let us know of any violations of these Terms by contacting us at: support@aiglowtrack.com
AI Prompts, Output and Training.
Our Services may allow you to submit User Content for processing (referred to herein as "Prompts"), and our Services may, using artificial intelligence (such as machine learning, deep learning, computer vision, or generative AI), generate responses based on your Prompts (referred to herein as "Outputs"). Prompts and Outputs are considered User Content for purposes of these Terms of Use. By submitting Prompts, you agree (A) you have all rights, and have provided any notices and obtained any consents, that are necessary for us to process any Prompts you submit to the Services in accordance with our Terms of Service; and (B) your submission of Prompts will not violate Our Terms of Service or any laws applicable to those Prompts.
By submitting facial photos or related image data through the Services, you grant AIGlowTrack a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and analyze such images for the purpose of providing the Services to you and for improving, training, and developing AIGlowTrack's own artificial intelligence models. AIGlowTrack will not sell your photos or share them with third parties for their independent commercial use. Any use of User images for research or product development purposes will be conducted in de-identified or aggregated form wherever feasible.
Certain state laws may give you specific rights regarding biometric or health information (for example, Illinois Biometric Information Privacy Act). To the extent User Content is considered biometric information under applicable laws, and as required by law, AIGlowTrack will obtain your consent before using your photos for AI training purposes and will provide you with mechanisms to withdraw that consent at any time.
8. Non-Commercial Use.
Except for Healthcare Providers who access or use the Services subject to the Provider Terms of Service, the Services are for personal use only. Any other use, (including, without limitation, sales, competitions, promotions, and advertising, solicitation for services, links to other websites or premium line telephone numbers, and use by competitors and the media) is considered Commercial use ("Commercial Use") by Commercial users ("Commercial Users"). For example, Users may not use the Services in connection with any commercial endeavors such as: (i) advertising or soliciting any User to buy or sell any products or services not offered by AIGlowTrack, (ii) soliciting others to attend parties or other social functions, or networking, for commercial purposes, (iii) press or media purposes of any kind; all media inquiries should be directed to support@aiglowtrack.com, (iv) leads or customer information sourced or generated from the Services, even if ultimately requested or received off the site, or (v) scraping or otherwise collecting data or information of any kind. Organizations, companies, agencies, and/or businesses may not become Users and should not use the Services for any purpose, unless previously authorized by AIGlowTrack. Users of the Services may not use any information obtained from the Services to contact, advertise, solicit, or sell to any other User without his or her prior explicit consent.
9. Prohibited Uses.
You may use our Services only for lawful purposes and in accordance with these Terms of Service. You agree NOT to use the Services:
- In any way that violates these Terms.
- In a way that is inconsistent with the intended use of the Services.
- In a way that may harm the reputation of AIGlowTrack or its affiliates.
- In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
- To solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person's personal, proprietary, or private information without his or her permission;
- To solicit money or other items of value from another user, whether as a gift, loan, or form of compensation.
- To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Service.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
- To impersonate or attempt to impersonate AIGlowTrack, a AIGlowTrack employee, another user, or any other person or entity (including, without limitation, by using email addresses or Account names associated with any of the foregoing).
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm AIGlowTrack or users of the Services, or expose them to liability.
Additionally, you agree NOT to:
- Make the functionality of the Services available to multiple users through any means.
- Engage in Commercial Use or access the ServiceS for a competitive purpose, including copying, soliciting, competitive or market analysis, or any other use by a competitor.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.
- Encourage, promote, or agree to engage in any activity that violates these Terms.
- "Frame" or "mirror" any part of the Services or the Website.
- Use another user's Account.
- Use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Services, including their ability to engage in real time activities through the Services.
- Use or develop any third-party applications that interact with our Services or User Content information without our written consent.
- Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.
- Use any manual process to monitor or copy any of the material on the Services, or for any other purpose not expressly authorized in these Terms of Service, without our prior written consent.
- Use any device, software, or routine that interferes with the proper working of the Services, including any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
- Using the Services in order to damage AIGlowTrack, or any related websites, affiliates, or subsidiaries.
- Using the Services to encourage, promote, facilitate, or instruct others to engage in illegal activity.
- Probe, scan or test the vulnerability of our Services or any system or network.
- Otherwise attempt to interfere with the proper working of the Services.
10. Terms of Service Violations and Termination.
Any violation of these Terms of Service shall result in immediate Account termination without prior warning to you and without refund applied to your Account, except where refunds are sought for non-delivery or breach by AIGlowTrack. Additionally, any violation of these restrictions may further subject you to liability for violation of AIGlowTrack's intellectual property rights and further claims and damages. We may choose to suspend or terminate your Account or ability to access or use the Services at any time, in accordance with these Terms and applicable law, including for violations or misuse of the Services.
You may terminate these Terms at any time and for any reason by deleting your Account and discontinuing your use of all Services. You may delete your Account by accessing your Account settings on the Website or App, or by contacting us at: support@aiglowtrack.com. If you delete your Account, AIGlowTrack may still retain certain information associated with your Account for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our Services and our users, or take other actions otherwise permitted by law. As well, if certain information has already been provided to third parties as described in our Privacy Notice, retention of that information will be subject to those third parties' policies.
11. Intellectual Property Rights.
AIGlowTrack's Intellectual Property Rights
The Services and its entire contents, features, and functionality (including but not limited to the Website, App, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by AIGlowTrack, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
AIGlowTrack hereby grants you a non-exclusive, non-transferable, non-sublicensable, limited, revocable license to use the Services on your computer or mobile device for your personal, non-commercial use, as set forth in these Terms of Service and expressly conditioned upon your Account remaining active, in good standing, and in full compliance with these Terms of Service. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services except as permitted by this Terms of Service. Further you must not use the Services for any other purposes intended to benefit a party other than you.
The AIGlowTrack name, logo, trademarks and all related names, logos, product and service names, designs, and slogans are trademarks of AIGlowTrack or its affiliates or licensors. You must not use such marks without the prior written permission of AIGlowTrack. All other names, logos, product and service names, designs, and slogans on this Services are the trademarks of their respective owners. If you believe the material contained within the Services violates your intellectual property rights or these Terms of Service, please contact AIGlowTrack at: support@aiglowtrack.com
Intellectual Property Rights of User Content
You represent and warrant that you have obtained all necessary rights, consents, authorizations and permissions to provide and use the User Content (including all intellectual property rights therein) in connection with your use of the Services and that AIGlowTrack's use thereof as contemplated by these Terms will not infringe or violate (a) any third party intellectual property, publicity, privacy or other rights, or (b) any laws, including data privacy or protection laws in any jurisdiction. You agree not to provide any User Content in violation of any fiduciary duty, duty of confidentiality, or contractual obligation. You are solely responsible for any User Content and other information that you make available to AIGlowTrack, whether or not through the Services. You shall notify AIGlowTrack if you become aware that the Services are being used for any illegal or unauthorized purpose.
You own User Content and hereby grant (and you represent and warrant that you have the right to grant) to AIGlowTrack and its affiliates an irrevocable, perpetual, nonexclusive, transferable, royalty-free and fully paid, worldwide, unrestricted license to use and reproduce your User Content to the extent reasonably necessary to provide the Services. For the avoidance of doubt, AIGlowTrack will not share, disclose or use source code contained in User Content for the benefit of any third-party except as necessary to maintain and improve the Services and to provide the Services to you.
You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content. By posting User Content you represent and warrant that you own or otherwise control all of the rights to your User Content, including the rights necessary for you to provide, post, upload, input or submit the User Content and grant the license above to such User Content.
12. Digital Millennium Copyright Act.
AIGlowTrack respects the intellectual property rights of others and attempts to comply with all relevant laws. We will review all claims of copyright infringement received and remove any User Content deemed to have been posted or distributed in violation of any such laws. If you believe that your work has been copied on the Services in a way that constitutes copyright infringement under the Digital Millennium Copyright Act (the "Act"), please email us at support@aiglowtrack.com. In your message, please provide notice in accordance with the requirements of the Act, including (i) a description of the copyrighted work that has been infringed and the specific location on the Services where such work is located; (ii) a description of the location of the original or an authorized copy of the copyrighted work; (iii) your address, telephone number and e-mail address; (iv) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (v) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and (vi) an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.
13. Payments and Subscriptions.
You may submit a payment in order to access and use the Services ("Payment"). You may submit Payments through payment platforms authorized by AIGlowTrack.
You hereby authorize AIGlowTrack as applicable, to run credit card authorizations on all credit cards provided by you and to charge your credit card, Apple Pay, and Google Wallet (or any other "Payment Method") for applicable fees, including taxes and service charges, and any other amounts owed under the Terms of Service. To the extent permitted by applicable law and subject to our Privacy Notice, you acknowledge and agree that we may use certain third-party providers and service providers, such as Stripe, to process payments and manage your Payment Method information.
We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
By providing Payment Method information through the Services and authorizing payments with the Payment Method, you represent, warrant, and covenant that: (a) you are legally authorized to provide such information; (b) you are legally authorized to make payments using the Payment Method(s); (c) if you are an employee or agent of a company or person that owns the Payment Method, that User is authorized by the company or person to use the Payment Method to make payments on the Services; and (d) such actions do not violate the terms and conditions applicable to User's use of such Payment Method(s) or applicable law. When a User authorizes a payment using a Payment Method via the Services, User represents and warrants that there are sufficient funds or credit available to complete the payment using the designated Payment Method.
You agree that your purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by AIGlowTrack or its representatives or employees regarding future functionality or features.
Subscription Terms
Some of our Services available for purchase may be accessed on a monthly subscription basis ("Subscription") for a recurring fee ("Subscription Fee"). Depending on the Services you purchase, you will be granted the right to access the Services for a monthly or annual Subscription term ("Subscription Term"), beginning on the date you place your order on the Services. The Subscription Fee will be the price in effect at the time you submit your purchase and will be set out in your order confirmation email. Your Payment Method will be charged for the Subscription in accordance with these Terms.
Subscriptions grant you access to exclusive features and content, including, but not limited to, personalized insights based on your behavior and skin conditions, and tools for tracking changes in your skin conditions. Some of our Subscriptions may include a free trial period, where you can experience these features at no cost. Subscriptions with the free trial period will automatically renew to a paid Subscription once your free trial expires. If you decide to unsubscribe from a paid Subscription before we start charging your payment method, cancel the Subscription no later than 24 hours before the free trial ends.
Subscription Fee Changes
AIGlowTrack, in its sole discretion and at any time, may modify Subscription Fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Subscription Term. We will email Users prior to changing any Subscription Fees. Your continued use of Services after a Subscription Fee change comes into effect constitutes your agreement to pay the modified Subscription Fee amount.
Automatic Renewal
At the end of the initial Subscription Term, your Subscription will automatically renew at the same Subscription Fee for additional, successive Subscription Terms (depending on your original Subscription Term) periods unless you or AIGlowTrack cancels your Subscription before the end of the billing cycle.
Subscription Cancellations and Refunds
You may cancel renewal of an upcoming Subscription Term at any time prior to the start of that applicable Subscription Term period by accessing your Account settings through the Services. Subscription cancellations are effective for a future Subscription Term only. Upon cancellation, your current Subscription will remain active, and you will still have access to the Services until the end of the current Subscription Term.
All payments are generally non-refundable and non-transferable. Exceptions may be granted at the AIGlowTrack's discretion for failure to deliver our Services or when required by applicable law.
Changes and Pricing
AIGlowTrack may, at any time, revise or change the pricing, availability, specifications, content, descriptions or features of any Services. While we attempt to be as accurate as we can in our descriptions for the Services, we do not warrant that descriptions are accurate, complete, reliable, current, or error-free. We reserve the right to change prices for the Services displayed on the Website or App at any time, and to correct pricing errors that may inadvertently occur (and to cancel any orders in our sole discretion that were purchased with pricing errors). All such changes shall be effective immediately upon posting of such new prices to the Website, App and/or upon making the customer aware of the pricing error.
14. Third-Party Content, Advertisements and Promotions.
The Services may contain links to third-party products or services, which may be posted by advertisers, our affiliates, our partners, or other users ("Third-Party Content"). Third-Party Content is not under our control, and we are not responsible for any of their products or services. Your use of Third-Party Content is at your own risk and you should make any investigation you feel necessary before proceeding with any transaction in connection with such Third-Party Content.
The Services may also contain sponsored Third-Party Content or advertisements. The type, degree, and targeting of advertisements are subject to change, and you acknowledge and agree that we may place advertisements in connection with the display of any content or information on the Services.
The Services help facilitate connections between Healthcare Providers and potential patients. Additionally, Healthcare Providers may display a seal indicating the use of our App within their practice. However, participation in our Healthcare Provider directory or display of seals in the App are paid marketing services and do not imply endorsement by AIGlowTrack of any Healthcare Provider or clinical validation of the Services, the AI Skin Analysis Feature, or any Output or results thereof.
15. WARRANTY DISCLAIMERS.
16. LIMITATION OF LIABILITY.
THE LIMITATION OF LIABILITY PROVISIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL WITH RESPECT TO THEIR ESSENTIAL PURPOSE.
17. Indemnification.
You agree to indemnify and hold AIGlowTrack, its parents, subsidiaries, affiliates, any related companies, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each of them harmless, including costs, liabilities and legal fees, from any claim or demand made by any third party due to or arising out of (i) your access to or use of the Services, (ii) any violation of these Terms of Service (including negligent or wrongful conduct) by you, (iii) the infringement by you, or any third party using your Account, of any intellectual property or other right of any person or entity or (iv) your User Content. In states where the law does not recognize a cap on liability and/or indemnity obligations, you agree to hold harmless AIGlowTrack and be fully responsible for any loss, liability and/or legal fees that arise from the violation of the Terms of Service herein.
18. Disputes and Arbitration.
Binding Arbitration and Class Action Waiver
We hope we never have a dispute, but if we do, you and we agree to try for 60 days, upon receipt of a Notice of Dispute, to resolve it informally. If we can't, you and we agree to binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act ("FAA"), and not to sue in court in front of a judge or jury. Instead, a neutral arbitrator will decide, and the arbitrator's decision will be final except for a limited right of review under the FAA. To the fullest extent permitted by law, class action lawsuits, class-wide arbitrations, private attorney-general actions, requests for public injunctions, and any other proceeding or request for relief where someone acts in a representative capacity aren't allowed. Nor is combining individual proceedings without the consent of all parties.
Disputes Covered - Everything Except IP
The term "dispute" is as broad as it can be. It includes any claim or controversy between you and us that in any way relates to or arises from your use or attempted use of the Services and all matters relating to or arising from these Terms, including the validity and enforceability of this agreement to arbitrate, under any legal theory including contract, warranty, tort, statute, or regulation, except disputes relating to the enforcement or validity of your, your licensors', our, or our licensors' intellectual property rights.
Send a Notice of Dispute Before Arbitration
If you have a dispute with AIGlowTrack that our customer service representatives can't resolve and you wish to pursue arbitration, you must first notify us in writing at support@aiglowtrack.com, using the subject line "Notice of Dispute." Your notice of dispute must be individual to you and must include, as applicable, your name, the email address, and your residential address. The notice of dispute also must describe the dispute, explain the facts of the dispute as you understand them, and tell AIGlowTrack what you want us to do to resolve the problem. This Notice of Dispute is a prerequisite to initiating any arbitration. Any applicable statute of limitations will be tolled from the date of a properly submitted individualized Notice of Dispute through the first date on which an arbitration may properly be filed under this Section.
Small Claims Court Option
Instead of sending a Notice of Dispute, either you or we may sue the other party in small claims court seeking only individualized relief, so long as the action meets the small claims court's requirements and remains an individual action seeking individualized relief. The small claims court must be in your county of residence (or, if a business, your principal place of business).
Arbitration Procedure
The AAA will conduct any arbitration under its Consumer Arbitration Rules. For more information, see www.adr.org or call 1-800-778-7879. This Agreement, including this Dispute Resolution clause, govern to the extent they conflict with any applicable AAA rules. To initiate an arbitration, submit the Demand for Arbitration form available at https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf to the AAA and email a copy to support@aiglowtrack.com. The form must contain information that is specific to you and your claim. In a dispute involving $25,000 or less, any hearing will be telephonic or by videoconference unless the arbitrator finds good cause to hold an in-person hearing instead. Any in-person hearing will take place in your county of residence (or, if a business, your principal place of business). The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually to satisfy your individual claim, but not relief that would affect non-parties.
Arbitrability and Court Authority
The arbitrator rules on all arbitrability issues, including scope, validity and enforceability of this arbitration agreement, except that a court has exclusive authority: (i) to decide whether the parties have complied with the pre-arbitration requirements (including the individualized Notice of Dispute and Demand for Arbitration form); (ii) to enforce the prohibition on class, representative, private attorney-general, or combined actions or proceedings, or on public injunctive relief in arbitration; and (iii) to enjoin an arbitration from proceeding if it does not comply with this Section.
Opting Out
You have the right to opt-out of this Dispute Resolution clause by personally signing and sending us notice by email to support@aiglowtrack.com. The notice must be sent within 30 days of the date on which you first accessed the Services after these terms were last updated (unless a longer period is required by applicable law); otherwise, you shall be bound to arbitrate disputes in accordance with the terms of this Dispute Resolution clause. If you opt-out of this Dispute Resolution clause, AIGlowTrack also will not be bound by them.
Severability
If, after exhaustion of all appeals, any part of this Dispute Resolution clause is found to be unenforceable as to any claim or request for a remedy, then the parties agree to arbitrate all claims and remedies subject to arbitration before litigating in court any remaining claims or remedies (such as a request for a public injunction remedy, in which case the arbitrator issues an award on liability and individual relief before a court considers that request). Otherwise, if any other part of this Dispute Resolution clause is found to be unenforceable, the remainder will remain in effect (with an arbitration award issued before any court proceeding begins).
19. Governing law.
The laws of Florida, excluding its conflicts of law principles, govern these Terms and your use of the Services. To the extent that any action relating to any dispute hereunder is permitted to be brought in a court of law, such action will be subject to the exclusive jurisdiction of state and federal courts in the Florida; and you hereby irrevocably submit to personal jurisdiction and venue in such courts, and waive any defense of improper venue or inconvenient forum.
20. Survival.
After this Terms of Service terminates, the terms of this agreement that expressly or by their nature contemplate performance after termination or expiration will survive and continue in full force and effect. For example, the provisions protecting intellectual property, indemnification, payment of fees, and setting forth limitations of liability each, by their nature, contemplate performance or observance after this Terms of Service terminates. Without limiting any other provisions of the Terms of Service, the termination of these Terms for any reason will not release you from any obligations incurred prior to termination of the Terms or that thereafter may accrue in respect of any act or omission prior to such termination.
21. Assignability.
You may not assign the Terms of Service, or any of its rights or obligations hereunder, without AIGlowTrack's prior written consent in the form of a written instrument signed by a duly authorized representative of AIGlowTrack. AIGlowTrack may freely assign this Terms of Service without your consent. Any attempted assignment or transfer in violation of this subsection will be null and void. Subject to the foregoing restrictions, the Terms of Service are binding upon and will inure to the benefit of the successors, heirs, and permitted assigns of the parties.
22. Waiver and severability.
No waiver by AIGlowTrack of any term or condition set out in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of AIGlowTrack to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
23. Access Outside the United States.
Given the global nature of the Internet, you agree to comply with all local rules, including, without limitation, rules about the Internet, data, email, privacy, copyright and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data. In order to access or use the Services, you must and hereby represent that you are not: (a) a citizen or resident of a geographic area in which access to or use of the Services is prohibited by applicable law, decree, regulation, treaty, or administrative act; (b) a citizen or resident of, or located in, a geographic area that is subject to United States law or other sovereign country sanctions or embargoes; or (c) an individual or entity subject to export control laws or sanctions of any sovereign nation. You agree that if your country of residence or other circumstances change such that the above representations are no longer accurate, that you will immediately cease using the Services and your license to use the Services will be immediately revoked.
24. Consent To Use Electronic Records.
In connection with the Terms of Service, you may be entitled to receive certain records from AIGlowTrack or our affiliates, such as contracts, notices, and communications, in writing. To facilitate your use of the Services, you give us permission to provide these records to you electronically instead of in paper form.
25. Entire Agreement.
This Terms of Service and any documents referenced herein, constitute the sole and entire agreement between you and AIGlowTrack and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, to the extent they relate in any way to the Services.
26. Contact Information.
For questions or concerns related to these Terms, please contact us at: